Visible
Praise reaches prospects.
BeforePraise stayed in the vehicle.
Back to PracticeSatisfied passengers
- Passenger transport
- fewer than a hundred employees
- regional
Satisfied passengers
become visible.
A passenger transport company with very good reviews. Only hardly anyone left one: fewer than one percent of passengers. The trust built on every ride remained invisible to prospects.
Looked for
What goes unnoticed in everyday work. To find it, we looked at three target groups from inside and outside.
Found
For two of three target groups, contact ended when passengers got out. Satisfied passengers stayed invisible.
Five measures.
From flyer to cockpit.
A clear path from the vehicle to the review. No AI in everyday use.
- Own landing page for reviews with two paths: review publicly or write directly to the companyDigital
- Link to the landing page in every booking confirmation and by email two days after every rideAutomated
- Flyer with QR code in all vehiclesAnalogue
- Company profile on map services updated and completedDigital
- Reviews and feedback as a dedicated module in the cockpitAutomated
What is different now.
Significantly more reviews and a separate path for criticism.
1 / 6
Reviewing
Reviewing is part of the ride.
BeforeThose who remembered left a review.
Follow-up
Contact doesn't end at the door.
BeforeContact ended when passengers got out.
Feedback
Criticism comes straight to the company.
BeforeCriticism ended up in public or nowhere.
Improving
Feedback turns into improvements.
BeforeWhat bothered people rarely came to light.
Overview
Reviews sit next to the other figures.
BeforeLooked at whenever someone remembered.
- Implementation
- With us. Landing page and cockpit module built with AI, printing through the existing partner.
- Framework
- Public reviews on the usual service, feedback stays within the company.
Interesting for someone in your company?
Pass it on, for example to the management or to the colleague it concerns.
More projects
- Logistics
- several hundred employees
- international
Enquiries become customer knowledge.
You find more
than you were looking for.
The most important starting point is often not where you expect it. In an initial call we clarify where you stand and whether a Discovery is the right start.
- 30 minutes
- no obligation
- by video or phone